Videoslots Withdrawal
- My login in videoslots.com macur666/January 9, I made a deposit with Mastercard in the amount of 270 euros.but I can not withdraw my winning(620 euro) in any way.bank account I have not.Mastercard my card is listed in the withdrawal of funds and I do not see any warning that it is not possible to withdraw,so I have no fear brought with her deposits.I also make deposits using a variety of.
- Before I start, yes, Im aware that I could of brought this up in the past. Today I requested a small amount to be withdrawn to my debit card. Ninety seconds later I receive an email from Video slots informing me they have processed my withdrawal. Two weeks ago I sent a little something to.
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The operator will face a SEK250,000 (£22,000/€24,800/$30,000) per week fine if the issue is not corrected.
During an inspection to ensure operators complied with the country’s controversial deposit cap, Spelinspektionen requested information explaining how Videoslots enforces its deposit cap in July.
In its response, the operator explained that it was impossible to log in without setting a deposit limit of SEK5,000 or less per week. This was supported by a test, inspection and certification report from an accredited testing lab.
However, Videoslots initially chose not to answer a question about reverse withdrawals, where a customer cancels a decision to take funds out of their account.
When it did produce evidence on this matter, Spelinspektionen found that players could effectively deposit more than SEK5,000 in a week by reversing previous withdrawals, which could be as much as two months old. Videoslots said the feature existed due to player requests.
Spelinspektionen noted that the operator also complied with bonus and login time limits, and that it did require players to set a deposit limit of up to SEK5,000 upon login.
However, it said the reverse withdrawals clearly allowed a player to circumvent the law.
“The regulations state that the upper limit for deposits at commercial online gaming amounts is set at a maximum of SEK5,000 per week and that the licensee is obliged to ensure that the limit cannot be exceeded,” Spelinspektionen explained.
The regulator added that Videoslots’ deposit cap amounted to little more than a warning to players, rather than something that was fully enforced.
“With Videoslots’ interpretation of the provision, it would be sufficient for a licensee to state to players, ‘You have a deposit limit of SEK5,000 per week for commercial online gaming,’ no matter how much money can be deposited and used for online gaming in practice,” it said. “Spelinspektionen does not share in that assessment.”
Although it noted that reverse withdrawals were in place before the deposit cap came into force, the regulator said this did not change the fact that they meant Videoslots violated the rules.
The operator argued that the deposit cap was contrary to EU law and said it was pursuing legal action against the Swedish state over the rules.
However, Spelinspektionen rejected this interpretation. It pointed out that the freedom to offer services within the EU may be restricted, in order to protect the public interest, provided the measures are proportional.
The regulator ultimately ruled that the violation was not trivial, and therefore warranted more than a warning. Equally, it added, it was not serious enough to merit a licence suspension.
As a result, it issued an injunction to remove reverse withdrawals. Failure to do so will see the operator incur a fine of SEK250,000 per week until the change is implemented. When the change is brought in, Spelinspektionen must also be notified.
The operator said it will comply and remove reverse withdrawal functionality, but added that it still did not believe that it was in breach of the temporary regulations.
“Videoslots notes the decision made by the Swedish regulator and is pleased that it confirms compliant implementation of the bonus, deposit and time limits put in place by the Swedish government to counter a perceived increase of risks during the Covid-19 pandemic,” Videoslots said.
“According to the decision, these regulations also prohibit the withdrawal-related functionality which remained in question. We will comply and remove this functionality, having already offered to do so during the assessment.”
Videoslots called for greater clarity around the rules, in order to ensure that further operators do not unknowingly break them.
“We do not, however, believe that we were in breach of the COVID-19, or any other regulations, and call for greater clarity to aid responsible operators like ourselves. Furthermore, we maintain our position that these regulations are both unreasonable and unjustifiable.”
Finally, it added that it believed the cap might actually be a negative for player protection, as it may push players towards the unregulated market.
“Not only are they contradicted by facts and damaging to licensed operators, they are also completely counterproductive to their declared aim of player protection and push players into the arms of illegal operators,” it said. “We will therefore continue to challenge these regulations.”
The injunction against Videoslots marks the third time the regulator has taken action over apparent violations of the deposit cap.
In December 2020, it fined both Kindred brand Spooniker and former racing monopoly AB Trav och Gallop (ATG) after discovering a different loophole in each operators’ enforcement of the cap.
Rummyculture Withdrawal Time
At ATG and Spooniker, players could set a higher cap, but those who did could not play casino games. However, a player could simply set a high limit, deposit more money and then lower their limit and play online casino games with more than SEK5,000.
The deposit cap was implemented in July 2020 and although it was intended to last only until the end of that year, it is now set to be extended until June 2021. It has drawn opposition from across the gambling industry, including operator association Branscheforenigen for Onlinespel (BOS).
Ruling
Declined - This complaint relates to the technical enforcement of the Swedish gambling license and as such needs to be directed to the relevant regulatory authority.
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Player's Complaint
where you should only be able to make deposits up to 5000SEK / a week, video slots have instead let me undo my withdrawal via a 'undo withdrawal' button. This has resulted in a loss and deposit of SEK 78,000 more than the Swedish Gaming Act allows. Is there any way to report them and get your money back?
11 Responses
Hi malingr - welcome back!
Cancelling a withdrawal is not the same as a deposit and we would not consider it a breach of this regulation. You would need to consult with the Swedish regulator if you wished to pursue this matter further.
Thanks,
ThePOGG
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thanks for the feedback. before closing the case, I just want to make it clear that my withdrawn withdrawals are withdrawals that have been processed and paid into my bank account and then returned to the account, but it may still not count within the limit of the deposit rule?
Hi malingr,
Please log into your account, go to the Responsible Gambling section take screenshots of the information and send then through to [email protected].
Thanks,
ThePOGG
Hi malinger,
Thank you for your email. However, we need to see the information within the Responsible Gambling section of your account. Please take screenshots of this information and send it through.
I also need you to detail specifically how you can 'undo' a withdrawal that has been processed to your bank months previous?
Thanks,
ThePOGG
the Swedish gaming law says that all Swedes must have an automatic game limit of 5000 / sec a week it is not under responsible gambling but as a general maximum limit, I sent with the deposit page where information about the maximum limit is in previous documents but will see if I can find the information in English. that you can cancel a withdrawal on video slots means that I can make a withdrawal of winnings that are approved and the money is sent to my bank, for 60 days can cancel the withdrawal and return that money from my bank account to the gaming account again, provided I have money available on my bank account. I will contact you now because I believe that video slots violate the Swedish gaming law and want all deposits that have exceeded the maximum limit / week to be refunded. instead of deposits 5000SEK / week, I have in some weeks been able to refund up to 60 days old winnings of over 20-30000SEK / week to my gaming account. this means transactions from my bank to the gaming account of well over 5000sek / week.
Hi malingr,
So to be clear, you have not set this limit with the operator directly?
Thanks,
ThePOGG
No, I have not set my own deposit limit. the Swedish gaming law says casino must have a temporary deposit limit of 5000 a week for Swedish players,they break the Swedish gaming law and therefore I wonder if that is something you can help me with.
Hi malingr,
If this does not relate to the operator's internal responsible gambling policies you would need to approach the Swedish gambling authority to determine whether they feel the actions in question constitute breach of license.
Sorry we could not be of further help.
ThePOGG
Thanks for the try to helping, i hope we dont need to speak more in the Future ')
I know we'll close the case, and I'm not sure if you're checking out tips. I have the deposit limit due to the gaming law in Sweden and understand that you can therefore not check the case for me this time but it is so that video slots allow customers to undo withdrawals over their own set deposit limits as well, I want to make you aware of it, I do not want that more people will happen to my event (even though I have one on the forced deposit limit by the Swedish government, I have been able to exceed it, and more will happen even if customers set their own limits, and it is contrary to mga's responsible gambling)
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